Retention period specified at Data Store level

You can use the Data Retention settings to set a time limit on how long a data store will store data.

• Retention Period - Define the length of time for which a data store will store data. Data retention applied at the data store level will override retention period settings at the environment level made by your administrator.
• Period Precision - Define the precision at which a retention period is applied.

You can enable the checkbox "Data Retention" from the Tab "Other" available inside a datastore.

For example, if a data store's Retention Period was set to 1 year and its Period Precision was set to Month, the retention period would span one year back from the current day, plus the remaining days to get to the beginning of the month.

Retention Example :





The current day is 6/5/2016.
The Case Store Retention Period is set to 1 year.
The Period Precision is set to Month.In this example, the system would first look back one year to 6/5/2015. Then, since Precision is set to Month, the system would go to the beginning of the month, to 6/1/2015. At this point, any data that was loaded into the Data Store before 6/1/2015 would be removed.

Retention example two



The current day is 6/5/2016.
The Environment Retention Period is set to 1 year.
The Period Precision is set to Quarter.
In this example, the system would first look back one year to 6/5/2015. Then, since Precision is set to Quarter, the system would go to the beginning of the quarter, to 4/1/2015. At this point, any data that was loaded into the Data Store before 4/1/2015 would be removed.

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Please Note : This policy applies only to Internal data stores of type database, which are not owned by (associated with) a case store. For data stores which are owned by a case store, the settings on the data store Other tab are ignored, and the associated case store retention settings are applied. When a case reaches a terminal state and goes outside of the retention period, the records in a data store which are associated with this case will also be deleted.

Please Note : We should be always very careful when we set retention as all the data's uploaded will be cleaned up from the datastore as per the values selected in "Retention Period" .