Create a Diagnostic Package

The purpose of the Diagnostic package is to provide Infogix logs and high-level system information to Infogix to better troubleshoot issues. This feature is available in V8.0 and newer of the following products : Assure, Insight, Perceive and ER

Please note that to complete these steps, it is required to be a member of “Admin” or “Superuser” groups. 

   1) Access the Infogix Administrative Console

   2) Click on the “Package” link on the left hand side, located within the “Diagnostics” option(s)

   3) Define the “days” and “case number” field(s)

   4) Generate the “Diagnostic Package”

This *.zip contains product logs, property files and runtime configurations (including an env.txt). This information is helpful in the majority of support cases to thoroughly troubleshoot each issue in an effective manner.