The purpose of the Diagnostic package is to provide Infogix logs and high-level system information to Infogix to better troubleshoot issues. This feature is available in V8.0 and newer of the following products : Assure, Insight, Perceive and ER
Please note that to complete these steps, it is required to be a member of “Admin” or “Superuser” groups.
1) Access the “Infogix Administrative Console”
This can be accomplished by appending “adminconsole” after the Infogix context root in the URL. For example:
2) Click on the “Package” link on the left hand side, located within the “Diagnostics” option(s)
3) Define the “days” and “case number” field(s)
4) Generate the “Diagnostic Package”
This *.zip contains product logs, property files and runtime configurations (including an env.txt). This information is helpful in the majority of support cases to thoroughly troubleshoot each issue in an effective manner.