What To Send When Opening a Data360 Analyze Support Ticket

If you need to report a problem with Data360 Analyze, including all that is applicable to the issue will allow the Support team to begin root cause analysis sooner.

1. Screenshot of on screen error (If applicable)

2. Detailed steps to reproduce the error, if this is not consistently reproducible then any actions performed right before error was seen. Example, Logged into Data360 Analyze, double clicked my dataflow, double clicked into composite named ‘MyComposite’ in Data Flow MyDataFlow.

3. Local Date & Time of when error was seen.

4. If possible, export LNA of Data flow and attach to email.

5. Zip up the logs directory and attach. Logs directory can be found here: C:\Users\<YourUser>\AppData\Local\Data360Analyze\site .

6. Navigate to the following URL, change the port number to reflect your port number if you do not use 8080, and copy all the text returned into a text document and attach to email:

             http://localhost:8080/api/v2/info

7. Screen shot of the 'About Data360 Analyze' dialogue found by selecting the ‘i’ in the top right and then About Data360 Analyze.

To submit a ticket through the Portal, select "Submit a request" at the top right hand side of the screen. This option only shows when logged in.