If you need to report a problem with Data360 Analyze, including all that is applicable to the issue will allow the Support team to begin root cause analysis sooner.
1. Screenshot of on screen error (If applicable)
2. Detailed steps to reproduce the error, if this is not consistently reproducible then any actions performed right before error was seen. Example, Logged into Data360 Analyze, double clicked my dataflow, double clicked into composite named ‘MyComposite’ in Data Flow MyDataFlow.
3. Local Date & Time of when error was seen.
4. If possible, export LNA of Data flow and attach to email.
5. Zip up the logs directory and attach. Logs directory can be found here: C:\Users\<YourUser>\AppData\Local\Data360Analyze\site .
6. In the Analyze UI
- click the "i" in the top right corner
- click "About Data360 Analyze"
- click "Copy Server details to Clipboard". The details will be saved to your clipboard.
- open a text editor and paste the contents
- send us the text document
7. Screen shot of the 'About Data360 Analyze' dialogue found by selecting the ‘i’ in the top right and then About Data360 Analyze.
To submit a ticket through the Portal, select "Submit a request" at the top right hand side of the screen. This option only shows when logged in.
Comments
2 comments
Is the URL in step 6 still valid? This is what I see there (I am logged in; see authenticated session running simultaneously in the right-hand pane):
Hi Oliver, you're right - the URL is no longer valid, thanks for bringing it to our attention.
I've replaced step 6 with an alternative way of getting the server details, which is via the UI. Thanks again
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