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Assure DQ, Insight, Perceive and ER Product Support Lifecycle

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Cyrus Hunter
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Standard Support

Standard support will be provided for two major releases for a period of twenty-four (24) months from the release date. Please see the table below for expiration dates for all products. Standard support includes:

  1. Customer Support will open a case and assist with issues.
  2. Fixes and patches will be created and released as required.

Basic Support

Basic support will be provided for all products after the expiration of Standard Support. Please see the table below for expiration dates for all products.

  1. Customer Support will open a case and assist with issues.
  2. Fixes and patches will not be created for product releases that fall within this Basic Support level.

If you have a product release that falls within Basic Support level, we strongly recommend that you upgrade to the current release as soon as possible.

 

Assure DQ®

Version Release Date

End of Standard Support

9.5

 2/10/2022 2/10/2024
9.4 3/2/2021 3/2/2023
9.3 1/10/2020 1/10/2022
9.2 3/31/2019 3/31/2021
9.1 3/31/2018 3/31/2020
9.0 3/31/2017 3/31/2019
8.5 3/15/2016 3/15/2018
8.4 9/30/2015 9/30/2017
8.3 3/31/2015 3/31/2017
8.2 9/15/2014 9/15/2016
8.1 4/01/2014 4/01/2016
8.0 6/01/2013 6/01/2015
7.2 6/01/2012 6/01/2014
7.1 9/30/2011 9/30/2013
7.0 6/7/2011 6/7/2013
6.2 9/27/2010 9/27/2012
6.1 4/5/2010 4/5/2012
6.0 10/30/2009 10/30/2011
5.2 7/30/2009 7/30/2011
5.1 1/30/2009 1/30/2011
5.0 9/30/2008 9/30/2010
4.3 2/6/2008 2/6/2010
4.2 10/12/2007 10/12/2009
4.0 5/23/2007 5/23/2009
3.2 1/12/2007 1/12/2009
3.1 11/22/2006 11/22/2008
3.0 11/22/2006 11/22/2008
2.0 1/31/2006 1/31/2008

 

Insight®

Version Release Date End of Standard Support

9.5

 2/10/2022 2/10/2024
9.4 3/2/2021 3/2/2023
9.3 1/10/2020 1/10/2022
9.2 3/31/2019 3/31/2021
9.1 3/31/2018 3/31/2020
9.0 3/31/2017 3/31/2019
8.5 3/15/2016 3/15/2018
8.4 9/30/2015 9/30/2017
8.3 3/31/2015 3/31/2017
8.2 9/15/2014 9/15/2016
8.1 4/01/2014 4/01/2016
8.0 6/01/2013 6/01/2015
7.2 6/01/2012 6/01/2014
7.1 9/27/2011 9/27/2013
7.0 6/7/2011 6/7/2013
6.3 9/27/2010 9/27/2012
6.2 3/19/2010 3/19/2012
6.1 10/15/2009 10/15/2011
6.0 2/27/2009 2/27/2011
5.3 10/2/2008 2/13/2010
5.2 6/13/2008 2/13/2010
5.0 2/13/2008 2/13/2010
4.2 10/12/2007 3/6/2009
4.1 6/14/2007 3/6/2009
4.0 3/6/2007 3/6/2009
3.0 10/11/2006 10/11/2008
2.1 6/7/2006 2/21/2008
2.0 2/21/2006 2/21/2008

 

Perceive®

Version Release Date End of Standard Support

9.5

 2/10/2022 2/10/2024
9.4 3/2/2021 3/2/2023
9.3 1/10/2020 1/10/2022
9.2 3/31/2019 3/31/2021
9.1 3/31/2018 3/31/2020
9.0 3/31/2017 3/31/2019
3.6 3/15/2016 3/15/2018
3.5 9/30/2015 9/30/2017
3.4 3/31/2015 3/31/2017
3.3 9/15/2014 9/15/2016
3.2 4/01/2014 4/01/2016
3.0 6/01/2013 6/01/2015
2.0 6/01/2012 6/01/2014
1.6 9/28/2011 9/28/2013
1.5 6/7/2011 6/7/2013
1.4 11/22/2010 11/22/2012

 

ER®

Version Release Date End of Standard Support

9.5

 2/10/2022 2/10/2024
9.4 3/2/2021 3/2/2023
9.3 1/10/2020 1/10/2022
9.2 3/31/2019 3/31/2021
9.1 3/31/2018 3/31/2020
9.0 3/31/2017 3/31/2019
4.6 3/15/2016 3/15/2018
4.5 9/30/2015 9/30/2017
4.4 3/31/2015 3/31/2017
4.3 9/15/2014 9/15/2016
4.2 4/01/2014 4/01/2016
4.0 6/01/2013 6/01/2015
3.1 6/01/2012 6/01/2014
3.0 9/30/2011 9/30/2013
2.9 8/29/2011 8/29/2013
2.8 6/7/2011 6/7/2013
2.7 8/31/2010 8/31/2012
2.6 5/21/2010 5/21/2012
2.5 2/28/2010 2/28/2012
2.0 11/1/2009 11/1/2011
1.0 10/31/2008 10/31/2010

 

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