In the Desktop version of Data3Sixty Analyze, sometimes when we try to launch the application from the Windows start menu, the loading screen is displayed but never fully loads and the application is inaccessible.
NOTE: Edge is not a supported browser, please use Chrome when following step 1 below. If you're launching Analyze from the Windows Start menu, please set Chrome as your default browser.
There are a couple of ways to resolve this, please ensure to close your Data3Sixty Analyze instance before you try the below:
1. Try accessing the application via the URL e.g. http://localhost:8080, or whatever your port is
2. Clear the Browser cache, using the instructions Here
3. Open Task Manager and look for the Java processes. There should be two Java processes related to Data3Sixty Analyze, similar to the screenshot below. Kill the two Java processes and try to launch Data3Sixty Analyze again.
If the application still fails to launch, you can raise a support ticket and our team will be happy to investigate further. Please ensure to send the log files when raising a ticket. Depending on how you installed the application, they can be found at either of the following locations:
C:\Users\<username>\AppData\Local\Data3SixtyAnalyze\site\logs - if installed for "Local User"
C:\ProgramData\Data3SixtyAnalyze\site\logs - if installed for "All Users".