Infogix logs are easily obtainable via the "diagnostic support package", as defined within the following article :
When a JVM is offline however, these logs may be retrieved manually at the following locations
- "IGX" logs : Default location of <install_home>/logs/<jvm>/<product>
This location is customizable within the appserver.properties
- "Server" logs ( WildFly ) : Default location of <install_home>/wildfly/<product>/log
This location will vary depending on where the "WildFly" home is set within the appserver.properties
*It should be noted that within clustered environments, each node will have a unique set of "server" logs
- "SystemOut" logs ( WebSphere ) : Default location of...
Many times the team's WebSphere admin will be able to gather these, as they may be located on a server that is inaccessible by the end-user.
*It should be noted that Infogix property files may be located within the <infogix_home>/config/<jvm> directory. As with everything described above, access to the server where the Infogix application has been installed will be required to retrieve.