Manual Log Retrieval

Infogix logs are easily obtainable via the "diagnostic support package", as defined within the following article :

https://support.infogix.com/hc/en-us/articles/360018979794-Create-a-Diagnostic-Package

When a JVM is offline however, these logs may be retrieved manually at the following locations

    - "IGX" logs : Default location of <install_home>/logs/<jvm>/<product>

This location is customizable within the appserver.properties

   - "Server" logs ( WildFly ) : Default location of <install_home>/wildfly/<product>/log

This location will vary depending on where the "WildFly" home is set within the appserver.properties

*It should be noted that within clustered environments, each node will have a unique set of "server" logs

   - "SystemOut" logs ( WebSphere ) : Default location of...

opt/IBM/WebSphere/AppServer/profiles/<profile>/logs/<server>

Many times the team's WebSphere admin will be able to gather these, as they may be located on a server that is inaccessible by the end-user.

*It should be noted that Infogix property files may be located within the <infogix_home>/config/<jvm> directory. As with everything described above, access to the server where the Infogix application has been installed will be required to retrieve.