Lavastorm Analytic Engine End of Support Date Extension

Effective: August 8, 2019

September 16, 2020 Update: To provide our customers ample migration time due to the global impact of COVID-19, the end-of-support of LAE has been moved from September 30, 2020 to March 31, 2021.

To demonstrate Infogix’s commitment to customers who have made a significant investment in the former Lavastorm products, we are pleased to extend the support of the generally available Lavastorm Analytics Engine (LAE) version 6.1.x to March 31, 2021. This will give our existing customers additional time to migrate to Infogix Data360® Analyze. Upgrading to Data360 Analyze is free up to the end of LAE support, after which a one-time fee will be charged (see Note 1).

When a customer renews their LAE 6.1.x maintenance and support agreement before March 31, 2021, the agreement will be honored for the remainder of its term. Standard support and maintenance will not be available for renewal after March 31, 2021.

From April 1, 2021, and onward, premium support will be available to customers who want to renew their maintenance and support agreement for LAE 6.1.x. An additional fee will be charged for premium support (see Note 2).

What is Data360 Analyze?

Data360 Analyze is the updated version of LAE. It’s still the product you know and love, with its intuitive drag-and-drop interface enabling you to easily acquire, profile, transform and analyze data in a governed, collaborative environment, but with more features and enhancements. New capabilities include, but are not limited to, new nodes for speed and ease-of-use, script-free node configuration and a rebuilt data viewer with data quality indicators, all in a modern browser client.

How do I migrate?

Migrating to Data360 Analyze is no different than upgrading LAE. Our goal is to make this migration easier than previous upgrades of LAE. The process can be as simple as collating your existing LAE graphs, importing into Data360 Analyze as data flows and performing testing. Several customers have already made the transition with great success.

Can Infogix help?

Why not leverage the Infogix professional services team to support any aspect of your migration process? Our global team can speed up the migration process, reduce risk and enable you to concentrate on your day-to-day tasks. Infogix professional services can take full ownership of your migration process or simply provide support to your teams. We can also provide training on what’s new in Data360 Analyze and best practices, as well as manage post-migration activities such as replacing older nodes of the migrated graphs with the new faster and easier to use nodes of Data360 Analyze. The Infogix professional services team will help you start using Data360 Analyze faster!

If you need more information or want to discuss any aspect of the migration process, please feel free to contact your account director. You can download the Data360 Analyze software installers from the Data360 Analyze downloads page of the community forum (sign in required), browse the knowledge base and get questions answered. If you have specific questions on LAE you can post those questions here in the LAE community topics page. If you have a question about Data360 Analyze then please direct your post to the Analyze community topics page.

Data360 Analyze’s integrated help system now includes topics on migrating from LAE. The documentation for the latest version of the product is also available online. There is also online training available on our website. This is a great way to get a quick introduction into the world of Data360 Analyze – both for teams migrating, as well as new users.

If you need one-to-one support for a particular issue you can submit a support ticket. 

We appreciate your business and we value our partnership. We hope we can help you with a successful LAE to Data360 Analyze migration.

Thank you,

The Infogix Team 

Reference Notes

1. A one-time fee of 25% of the original purchase price will be charged for migrations after March 31, 2021.

2. An additional premium of 25% of the standard support cost will be charged for Premium Support in year 1. A premium of 50% of the standard support cost will apply for year 2.