BACKGROUND:

This article assumes you are using the Data360 Analyse Server product.  To restart the Data360 Analyze server on the Desktop version, please see this document: Start / Stop Desktop

The following table shows the services which the Server product uses. The default port numbers are also shown, where <version> is the Data360 Analyze version and <port> is the port number on which the server is listening:

STARTING / STOPPING THE SERVICES ON WINDOWS 

From time to time, you may need to restart the Data360 Analyze services, for example, when directed to do so by Support. 

PLEASE NOTE: it is very important to stop and start the services in the order 
provided below.
Failure to stop and start in the correct order will cause the activity to 
be unsuccessful. 

1. From the Start menu, find and open the Windows Services dialog and scroll down to the three Data3Sixty Analyze Services, per the screenshot - 

2. Stop each of the services in this order: 

Data3SixtyAnalyze Server
Data3SixtyAnalyze TomcatServer
Data3SixtyAnalyze PostgresServer

Steps:

- Select Data3SixtyAnalyze Server and click "stop the service"

- Select Data3SixtyAnalyze TomcatServer and click "stop the service"

- Select Data3SixtyAnalyze PostgresServer and click "stop the service", per the below screenshot. 

3. Restart each of the services in reverse order, i.e.

Data3SixtyAnalyze PostgresServer
Data3SixtyAnalyze TomcatServer
Data3SixtyAnalyze Server

Steps:

- Select Data3SixtyAnalyze PostgresServer and click "Start the service"

- Select Data3SixtyAnalyze TomcatServer and click "Start the service"

- Select Data3SixtyAnalyze Server and click "Start the service"

NOTE: From the Windows Services dialog, you can also complete the following actions:

• You can configure the server settings by selecting one of the Services -> right click ->  Properties from the context menu. For example, you can select a Manual or Automatic Startup type. By default, the server Status is set to Started and the Startup type is set to Automatic.
• You can view the port number that each service is running on.

STARTING / STOPPING THE SERVER ON LINUX:

You can start or stop the server processes on Linux by executing the following commands:

To start:

./launchData3SixtyAnalyze.sh 

To stop:

./stopData3SixtyAnalyze.sh

These commands start / stop all required processes in the correct order on Linux.