There are a number of log files that you may be asked by our Support team to retrieve and send to us from your Data360 Analyze system. The most common ones needed are Webapp and Server log files. They are located as below along with a host of others, including access logs, audit logs, postgresql and nodeContainer logs.
For more information on what details each of the logs provides, please see this article: What information do each of the Data360 Analyze log files give
LOG FILE LOCATION FOR COMMON LOGS:
For the Desktop version, the log files are located as follows -
If you installed the application as "Local User" it's:
If you installed the application as "All Users" it's:
For the Server version, the log file location on Windows is:
NOTE: If your log files cannot be found in the above locations, find your site.prop file (it should be under (<InstallDirectory>\Data3SixtyAnalyze\conf) and navigate to the path given by the "ls.brain.logDir" property.
INSTALLATION LOG FILE LOCATION:
If you are experiencing issues while installing, or immediately post installation, you may be asked to provide the installation logs. These are located at:
In this folder, the main files to look at are the "install.log" and "response.varfile", however you should feel free to send the entire folder to Support.
NODE LOG LOCATION:
If you have a node or nodes that are failing the node logs may be able to provide more information on the root cause. The individual node logs are located here:
In this folder, you should see .brd files and log text files. The log files are usually empty unless there is a failing node - in this case it should have some content. The .brd files should have some content all the time.