Ask a Question
To best route your request, please review the topics below:
Product Downloads
Product install files and patches are hosted within the following sections of our Knowledge Base:Data360 Analyze product downloads
Infogix Product Training
Our Data360 suite and LAE include self-service training. Data360 DQ+ includes the training embedded within the product's help. LAE, Data360 Govern and Data360 Analyze have externally hosted training videos:
Self-service Data360 Govern training
Self-service Data360 Analyze training
In addition to self-service training, we also offer instructor-led training and ad-hoc mentoring. Descriptions of available courses and services are available within our Training Course Catalog. To request more information, please use the form below:
Infogix Product Functionality / How-to Question
The Infogix Community is best suited for questions about product functionality or how to achieve certain use cases using Infogix products. The form below will post your question to the Infogix Community.
Infogix Product Compatibility Question
If you are looking for ACR-zOS compatibility or Assure/Insight/Perceive/ER inter-compatibility, the Knowledge Base articles below cover the certified combinations:
Compatibility between ACR and z/OS
Compatibility between ACR, Assure, Insight, Perceive and ER
If you are looking for compatibility between our products and installation dependencies (for example, operating systems and databases), the Knowledge Base articles below cover system requirements:
Infogix ACR system requirements
Infogix Assure, Insight, Perceive and ER system requirements
If you are looking for compatibility between our products and any custom/third-party tools, please submit a question to the Infogix Community:
Infogix Product Coding Question
The Infogix Community is best suited for questions about product coding. The form below will post your question to the Infogix Community.
Infogix Product Issue
These forms are to report an issue regarding Infogix product behavior.
If you are receiving an unexpected error message, use the form below:
Submit unexpected error ticket
If you are experiencing product functionality that does not match expected functionality, use the form below:
Infogix Product Enhancement
The form below will submit a request for a new product feature to be included in a future release. Enhancement requests are reviewed by the Infogix Product Management team.
Infogix Product License
If you are looking for a temporary license for an Infogix ACR disaster recovery (DR) test, you can use the self-service generator below to create the DR license:
Infogix ACR disaster recovery (DR) license generator
For all other license requests, please submit a ticket to Infogix Support:
Infogix-hosted Cloud Environment Change Request
These forms are used for any request specifically related to Cloud hosting. If you are having product issues in an Infogix-hosted Cloud environment, please use the "Report Product Functionality Issue" topic instead.
To have one of your Infogix Govern environments cloned into another one of your Infogix Govern environments, please use the form below:
Submit an Infogix Govern environment copy ticket
If you are having issues accessing user accounts within a Cloud environment, use the form below:
Submit an Infogix Cloud user account ticket
For any other changes to an Infogix Cloud environment, such as SSO updates, please use the form below:
Infogix Support Website Account Request
Use this form to submit a request regarding permission updates to your Support website's user account.
Infogix Product Install/Upgrade Issue
These requests are for issues specifically during Infogix product installation or upgrade procedures. If you are experiencing errors or different functionality after a product upgrade has been completed, please use the "Report Product Functionality Issue" topic instead.
Generic Infogix Ticket Request
Use this form to submit a ticket not already covered in the listed topics.
The forms displayed after selecting a topic above will route to one of the following sections of the Support portal:
Infogix Community
The Infogix Community consists of Infogix product discussion forums and is best suited for questions related to Infogix product functionality, ranging from asking about a product feature to recommendations on implementing an Infogix solution. While primarily led by Infogix users, the Infogix Community is also reviewed by the Infogix Product Management and Infogix Product Support teams.
Infogix Knowledge Base
The Infogix Knowledge Base contains articles containing Infogix product installation files, patches, documentation, tips & tricks and training videos. Knowledge Base articles are curated by various Infogix technical teams.
Infogix Product Support Tickets
Tickets are to report product issues, request a product license, suggest a new product enhancement, or any request related to Infogix-hosted cloud environments.
Tickets are categorized by organization. Access to an organization's tickets is restricted to its own users.
Tickets route to Infogix Product Support, Product Infrastructure, Product Management and Cloud teams.