New process for submitting product enhancement requests

Product enhancement requests now route through our Community forums in place of Support tickets. The Ask a question page has been updated with this new workflow, so the process of submitting an enhancement remains the same for users. This provides the following benefits:

• Visibility into enhancements requested by other users
• Ability for users to vote, comment and discuss on enhancement request posts to influence roadmap

New product enhancement request process

1. Submit product enhancement request to Community forums
2. If similar functionality is available, alternatives are provided by Infogix Product Support, Infogix Product Management and/or other product users
3. If alternatives do not exist or do not meet requirements, the enhancement request is considered for the product roadmap
4. Enhancement request remains visible to all product users
5. Product users can vote and comment on enhancement requests to influence product roadmap
6. If further clarification on use cases are needed, Infogix teams can discuss use cases directly with product users

Previous product enhancement request process

1. Submit product enhancement request to Product Support via a ticket
2. If similar functionality is available, alternatives are provided by Infogix Product Support
3. If alternatives do not exist or do not meet requirements, the enhancement request is considered for the product roadmap
4. Enhancement request is visible to solely the submitting user and/or organization