Sometimes, Infogix Support (or your own support team) will need more logging than what is usually provided in the Infogix log files. Usually, you would sepcify what level of debug logging you want. However, there are times when Infogix Support will request all levels of debug logging to be enabled. To get this extra logging, you can enable debug logging through the property files. Every distributed product (Infogix Assure, Insight, ER, and Perceive) has this setting in their appserver.advanced.properties file:
# log4j properties.
Setting this to "DEBUG" enables DEBUG logging for all levels of logging forthe products. Once you've made the change, you need to run update-config to push the changes through.