Server-side log locations for Assure, Insight, Perceive and ER

It is recommended to gather logs automatically via Creating a diagnostic package. However, if needed, logs can be gathered manually via the locations below.

Assure, Insight, Perceive and ER logs

Product logs are stored within the following location:

<Infogix install directory>/logs/<jvm name>/<product_id>/

Where <product_id> is IA, II, IV or ER for Assure, Insight, Perceive and ER, respectively, and where <jvm_name> is your installation's JVM name. If you are uncertain what your JVM is, see our How to check JVM configuration name article for more details.

Application server logs

Wildfly

Wildfly logs are stored within the following location:

<Infogix install directory>/wildfly/<jvm name>/log/

Where <jvm_name> is your installation's JVM name. If you are uncertain what your JVM is, see our How to check JVM configuration name article for more details.

WebSphere

WebSphere application logs are external to the Infogix product install directory and will vary by installation and configuration.