HTTP ERROR: 503

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özgün y?lmaz

• November 02, 2016 20:32

Hi,

I can not start Dataverse. 

• restarted services/service in several combinations.
• reinstalled (also with run as administrator and without)
• tried chrome, edge, ie11 and firefox in each install
• tried on other PC
• download setup file again and tried whole steps above.
• manually created "tmp" directory.

I know some of them does not make sense but i did anyway...

Running out of options here.

Below I send the error and log of jetty service.

Regards,

Özgün

pc1 : Windows 10 Pro 1607

pc2 : Windows 10 Pro 1511

HTTP ERROR: 503

Problem accessing /. Reason:

    Service Unavailable

 

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Powered by Jetty://

 

JETTY LOG: https://mega.nz/#!cIpSxAyb!NFJbAn2RhavF5rQvxgleV3YtQtxcqC4E7-_8kzG5Jfg

 

 

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  Infogix Support

  • November 02, 2016 21:36

  I'm sorry to hear you are having this issue.  I have a few quick questions to try and trouble-shoot the problem.

  1. Were you ever able to run Dataverse?
     
     
  2. How many times did you reinstall?
     
     
  3. After uninstalling, did you verify that all files were removed from the previously installed location?
     
     
  4. Did you ever manually modify any of the installed files?
     
     
  5. Could you confirm that each of the services are running now?
     Please Reference: starting and stopping the service

   

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  özgün y?lmaz

  • November 02, 2016 21:46

  Hi Joshua,

  1. No. I could not.
  2. I did not count but; it is not less than 10.
  3. Yes I checked if the main directory still exists.
  4. I did not.
  5. I stopped all 3, as I don't use them right now. But on each try, I checked the services are running.

  Thank you,

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  Infogix Support

  • November 02, 2016 23:06

  Thank you for these responses.  I forgot to ask, which version of the software are you trying to install?

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  özgün y?lmaz

  • November 03, 2016 06:39

  My setup file is Dataverse_3_0_1_352-Desktop-windows-x86-64

  Thanks.

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  Adrian Williams

  • November 03, 2016 08:48

  Hi  Özgün,

  When the Dataverse services are started they are immediately shown as 'started' in the Windows Component Services application. However, in certain situations it can take some time for the services to start up to the point where the Dataverse application is ready to accept a connection request from the browser. Can you try starting the services and then waiting a few minutes before attempting to launch the web application.

   

  Regards,

  Adrian

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  özgün y?lmaz

  • November 03, 2016 17:30

  Hi Adrian,

  I wait about 10 minutes then i try to go localhost:8080, after checking services are still running. Still same error.

  Thanks,

  Özgün

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  Infogix Support

  • November 03, 2016 18:37

  Özgün,

  I've created a support ticket for this issue.  We will reach out and try and setup a time where we can troubleshoot this issue further.  

  Thanks,

  Josh

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