Send Email Connection Timeout Error

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Meng Gao

• July 16, 2019 17:37

I'm using the Send Email node to send notification once my job is done, but it shows connection timeout error when I run the node. Does anyone know what the issue it is? 

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  Adrian Williams

  • July 19, 2019 09:48

  Is there any firewall software that could be blocking the connection?

  Have you confirmed the connection settings are correct for the SMTP server?

  The node provides the 'SmtpServerConnectionTimout' property in the Exception Behavior section of the properties panel. The timeout is set to 60 seconds by default. You could increase this value to see whether the node can then establish a connection.

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  Adrian Williams

  • July 19, 2019 10:01

  There is also this troubleshooting guide in the Knowledge Base:

   

  https://support.infogix.com/hc/en-us/articles/360025535854-Timeout-Error-How-to-Troubleshoot-Network-Issues

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  Meng Gao

  • July 19, 2019 17:21

  Hi Adrian,

  It seems like I'm not authorized to get the Knowledge Base page. Is there any ways that I could get access to that?

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  Adrian Williams

  • July 20, 2019 10:49

  You should now be able to access the article.

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