3.5.1 not finding network folders

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Laura Lacey

• November 06, 2019 09:07

I've upgraded from 3.5 to 3.5.1 but I am no longer able to point input files to pick up from T:drive for example only C drive.

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  Adrian Williams

  • November 06, 2019 14:27

  Is it that only the C drive appears in the File picker or can you also see the mapped drive letters, e.g.

  

  If you can see the shared drive letters, is it that the sub-folders and files not being displayed? Depending on the network topology there can sometimes be a long lag before the sub-folders and files in the root directory of the share are displayed.

  You may also want to try configuring the node with the UNC path for the file , e.g. instead of typing  T:\myDir\foo.csv  use the \\host-name\share-name\file_path format.

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  Akshita Agrawal

  • November 13, 2019 09:12

  Laura Lacey

   

   

   

  I have also typed the file path straight in and it’s saying file not found. 
  
  

   

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  Akshita Agrawal

  • November 13, 2019 09:15

  Laura Lacey

   

   

   

  It’s only seeing the C drive in the file picker 
  
  

   

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  Akshita Agrawal

  • November 13, 2019 09:21

  Hi Laura,

  As you are replying to the Email messages , the messages are not updating the Help Center content and going into the Spam emails. 

  So, please going forward do not reply through emails. If you need to update something to the community post, then login to zendesk and add a new comment, which will update the post.

  Thank you.

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