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    Adrian Williams

    There was no body text included in you post. Were you using Internet Explorer? The support portal's software vendor, Zendesk, is progressively withdrawing support for Internet Explorer so this may be the root cause if you had tried to post some content.

    If this is the case, can you please try adding the content as a comment using a different browser.

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    hinh.tran

    Hi Williams,

    You are correct, I did used IE!!! LOL

    So, my question was, does Analyze support Windows 10 build 1809? 

     

    Thanks

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    Adrian Williams

    Microsoft provides Windows 10 to customers 'as a service' where typically the software automatically updates when a periodic software update is available. However, we recognize that some enterprises deploy specific versions with long term support updates across their estate. 

    Infogix offers support for Data3Sixty Analyze on any current version of Windows 10, however, our testing would typically only be performed against the latest generally available version.

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    hinh.tran

    HI Adrian,

    Did Data3Sixty supported Windows 10 version 1809 at some point?

     

    Thanks

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    Adrian Williams

    The base policy is that Infogix supports Data360 Analyze on Windows 10, regardless of the version number. However, we do not perform testing on specific versions of Windows 10 other than the current GA release.

    If you have a specific issue with using the product on your particular machine you can reach out to our Support team who may be able to resolve the issue.

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    hinh.tran

    Hi Adrian,

    As pointed out by you that Microsoft updates Windows 10 regularly, the built/version 1809 once was the general release (and available), would this  means that it is/was supported at one point?

     

    Thanks

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    Adrian Williams

    Infogix provides support for versions of Windows 10 regardless of the version number provided the version is still serviced by Microsoft.

    Windows 10 version 1809 is currently in service by Microsoft and will remain in service until May '21 for Enterprise versions or Jan '24 for the LTSC version (and May '20 for Pro, Home versions).

    As previously stated, if you have a specific functional issue using the Data360 Analyze software with this version please provide the details on the ticket you also raised relating to this question.

    The support lifecycle for Data360 Analyze software is in accordance with the Infogix support policy.

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