How to get Infogix Insight 9.2 working in Chrome

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Adam Walker

• January 15, 2020 12:39

When users sign into Infogix Insight 9.2 thru Chrome with network id and password, they get a blank screen.  Any suggestions on how to correct this.  Below is a screen shot of the version of Chrome.

 

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  Jodeen Guisti

  • January 15, 2020 13:37

  We experienced the same issue.  Newer versions of Chrome will require you to enable Flash each time you open a new Chrome browser.  This is true when you receive a blank page after logging into Insight.   To get around this, you will need to Allow Flash to run during this session.

  Hope this helps!

   

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  Brenda Stoetzer

  • January 15, 2020 14:21

  Chrome dropped native support for Flash, and Insight (and Perceive) are Flash-based products. This means that after logging in, Chrome isn’t able to load the Flash-based content. To use Flash, you’ll need to use Internet Explorer or EDGE and have Flash installed and enabled for browser use.  

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  Jeffery Brown

  • January 29, 2020 14:57

  For reference, here is a link for some additional information:

  https://support.infogix.com/hc/en-us/articles/360022106913-Adobe-Discontinuing-Flash-Support-and-Impact-to-Infogix-Products

   

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