We recommend switching to the latest versions of Edge, Firefox, Chrome or Safari. Using Internet Explorer will result in a loss of website functionality.

Our Support systems migrated on Saturday, May 21. We'll automatically forward you to the new location for this content.

How to get Infogix Insight 9.2 working in Chrome

Adam Walker

January 15, 2020 12:39

When users sign into Infogix Insight 9.2 thru Chrome with network id and password, they get a blank screen. Any suggestions on how to correct this. Below is a screen shot of the version of Chrome.

Comments

3 comments

Jodeen Guisti

January 15, 2020 13:37
We experienced the same issue. Newer versions of Chrome will require you to enable Flash each time you open a new Chrome browser. This is true when you receive a blank page after logging into Insight. To get around this, you will need to Allow Flash to run during this session.

Hope this helps!
1

Comment actions Permalink
Brenda Stoetzer

January 15, 2020 14:21
Chrome dropped native support for Flash, and Insight (and Perceive) are Flash-based products. This means that after logging in, Chrome isn’t able to load the Flash-based content. To use Flash, you’ll need to use Internet Explorer or EDGE and have Flash installed and enabled for browser use.
0

Comment actions Permalink
Jeffery Brown

January 29, 2020 14:57
For reference, here is a link for some additional information:

https://support.infogix.com/hc/en-us/articles/360022106913-Adobe-Discontinuing-Flash-Support-and-Impact-to-Infogix-Products
0

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?