When transitioning a case as closed/completed, the name of owner is getting cleared.
As a workaround, we unchecked the box below Terminal state and was able to see the Owner name getting populated, however with this workaround, case age calculation was not getting stopped as the system was not aware that the terminal state had reached. So, we had to carry out a different approach to achieve this.
Instead of having a workaround, can we please have this as an Enhancement in the latest version where the Owner name appears even when Terminal State box is checked.
PFB screenshot of the behavior:
Please notice that when Status is completed (Terminal State), Owner appears as null, whereas, for another Status "Re-assign", Owner name is displayed.
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