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Ability to set default page when landing in case screen

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4 comments

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    Jeffery Brown

    Hi Abhijith,

       For the default Search Screen landing, would this a setting by user or for all users?  Or is it based on role?  If a user is only going into the "Search" section, would providing a direct link/url for the search work?  Meaning, a manager would provide a Case Search URL that goes directly to the Search, instead of the landing Dashboards display.  This would assume that the user wants to go straight to the search screen. 

    Thanks. Jeff

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    Abhijith Kishore

    Hi Jeff,

    Sorry for the delayed response.

    This would be a setting required for all users and is not based on roles. Also, whenever we are going into the case screen, the URL remains same for Dashboards, Queues and Search sections.

    Regards,

    Abhijith

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    Abhijith Kishore

    Hi Jeff,

    Can you please revert on this request. Would this be considered as a future enhancement.

    Regards,

    Abhijith

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    Jeffery Brown

    This setting will be available in version 6.0.  Please refer to the screenshot below.

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