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Infogix Support

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Latest activity by Infogix Support
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    Infogix Support commented,

    I'm sorry to hear you are having this issue.  I have a few quick questions to try and trouble-shoot the problem. Were you ever able to run Dataverse? How many times did you reinstall? After unin...

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    Infogix Support commented,

    Akihiko: We did have some issues with license files not being named appropriately, and thus, the system not recognizing them.  Could you try and download the license file from the original email se...

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    Infogix Support commented,

    Dave, I echo Rocco's thoughts.  Glad to see you in here.  We've put together an article to describe to you how this may be accomplished:  Publishing to Excel using a Template Please feel free to co...

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    Infogix Support commented,

    Hello Antti: Could you please provide us with the laeConfig.log file mentioned in the image above?  It is located at: <Install-Directory>/log/lae/ Thanks, Josh

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    Infogix Support commented,

    Antti,  I'm a little confused.  You say this was a successful installation, but you also stated you had installation issues in your other post.  Could you confirm that this was indeed a clean insta...

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    Infogix Support commented,

    This seems to be related to your other post regarding having an issue running Dataverse alongside Lavastorm.  After reinstalling, did you modify the port numbers as described in that response or di...

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    Infogix Support commented,

    Hello Antti: Could you verify that the Dataverse services are all running?  You should see the following, each in the "Started" state: DataverseServer3.0-<port> DataverseJettyServer3.0-<port> Data...

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    Infogix Support commented,

    Hello, The error "unable to connect to server with different major/minor version" looks like your Lavastorm software is trying to connect to the Dataverse server, as they are currently both running...

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    Infogix Support commented,

    Hello all, I've added a new article detailing how to change the ports used by Dataverse.  This should prevent future issues with running them both at the same time.  In the future, we will also be ...

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    Infogix Support commented,

    Hi Steve, Thank you for bringing this to our attention. We've yet to implement some features that would help you get around this current issue in the beta. In the meantime, you should be able to ge...